Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Complete Window Cleaning, a division of Complete Home Maintenance ("we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following personal information when you request a quote, book a service, or contact us:

Full name
Email address
Phone number
Property address or service location
Service preferences and property details
Payment information (processed securely through third-party payment processors)

2. How We Use Your Information

We use your personal information to:

Provide and manage our cleaning services
Respond to your inquiries and service requests
Send service confirmations, scheduling updates, and invoices
Improve our website and service offerings
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information only in the following circumstances:

Service delivery: With our crew members to provide services at your property
Referral network: With trusted partner tradespeople, only with your explicit consent
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are retained for a minimum of 7 years for tax and legal compliance purposes.

6. Your Rights

Under PIPEDA and PIPA, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Withdraw consent for certain uses of your information
Request deletion of your personal information, subject to legal requirements

To exercise these rights, contact us at hello@completehomemaintenance.ca.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Complete Window Cleaning by Complete Home Maintenance
Squamish, BC, Canada
Email: hello@completehomemaintenance.ca
Phone: (236) 707-comp(lete)